Smith.ai vs Ruby
Side-by-side for home-service businesses. Pricing as published/reported; confirm with each vendor.
| Smith.ai | Ruby | |
|---|---|---|
| Category | AI Receptionists & Answering | AI Receptionists & Answering |
| Pricing | AI: free (25 calls/mo), $150/mo (75 calls); live agents: $300/mo (30 calls), $810 (90), $2,100 (300) | $250/mo (50 min); $395 (100 min); $720 (200 min); $1,725 (500 min) |
| Trades | All home-service trades | All home-service trades |
| Our take | Sells both an AI-first receptionist and a human-first (live agent) service, billed per call rather than per minute, with spam calls not charged. ServiceTitan and Housecall Pro integrations reported. Watch the per-call add-ons (e.g. $1.50 to book an appointment on live plans). Good if you want a person as backstop. | Long-running virtual receptionist service with live people answering 24/7, including Spanish/bilingual, scheduling and payment collection; optional AI enhancements (transcripts, call flows) at no extra cost. Billed by the minute, so it gets expensive at trade call volumes. No setup or after-hours fees, per its pricing page. |